Privacy Policy
Last updated: [DATE]
Who we are
This booking service is operated by [DEALERSHIP LEGAL NAME] ("we", "us"), [REGISTERED ADDRESS], company number [NUMBER]. We are the data controller for the personal data collected through this service. Contact us at [CONTACT EMAIL].
What we collect
- Your name, email address and phone number.
- Details of your enquiry: the vehicle of interest, budget range, who the vehicle is for, intended purchase timing and reason for change.
- Appointment date, time and status, and any notes we add.
- Technical data such as IP address for security and rate limiting.
How we use it
We use your information to arrange and manage your appointment, to send you booking confirmations and reminders, and to follow up about your enquiry. Our lawful bases are the performance of steps taken at your request (to arrange your appointment) and our legitimate interest in following up on sales enquiries.
Sharing
We share data with service providers who help us operate, including our hosting provider, database provider, and our email and SMS providers, solely to deliver this service. We do not sell your data.
Retention
We keep your enquiry and appointment data for [e.g. 24 months] from your last interaction, unless you ask us to delete it sooner or we are required to keep it longer for legal reasons.
Your rights
You have the right to access, correct, or delete your personal data, to object to or restrict its processing, and to data portability. To exercise these rights, contact [CONTACT EMAIL]. You can also complain to the Information Commissioner's Office (ICO) at ico.org.uk.
Marketing
We will only send you marketing communications where you have agreed to receive them, and you can opt out at any time.